Data Protection Policy
VD Custodian Enterprise Monitoring Software
INFORMATION WE COLLECT
The information we collect about you depends on how you interact with us or use our monitoring services. In this section, we describe the categories of information we collect and the sources of this information.
Information You Provide To Us
If you are a Website Visitor, Customer, or Administrator, we collect information that you provide directly to us. For example, you share information directly with us when you subscribe to our newsletter, sign up for email updates, complete contact forms on our website, request customer support, schedule demonstrations, or when you otherwise communicate with us through various channels including chat support, email, or phone. The types of personal information we may collect include:
Contact Information: This includes your full name, business email address, personal email address when provided, country and region of operation, primary telephone number, mobile phone number, and business mailing address.
Account and Organization Information: Examples include your account credentials, authentication tokens, security keys, company or organization name, department affiliation, job title and role, employee identification numbers, and organizational hierarchy information.
Business Requirements Information: This includes detailed information about the types of monitoring services you require, the size and scale of your deployment, specific compliance requirements, security preferences, and integration needs with existing systems.
Billing and Payment Information: Payment method details, billing addresses, tax identification numbers, purchase order information, and transaction history related to our services.
Information We Collect Automatically
If you are a Website Visitor or interact with our online services, we automatically collect comprehensive information about your digital activities and device interactions, including:
Device and Usage Information: We collect detailed information about how you access our website and services, including your IP address and any other unique identifiers assigned to your computing devices, comprehensive browser information including version and configuration, operating system details and version numbers, hardware specifications and capabilities, mobile network information and connection quality, specific areas within our website that you visit and the duration of your activities there, your user preferences and customization settings, the referring URL that directed you to our website, device-specific data including screen resolution and color depth, precise timestamps of your visits, and comprehensive session duration and activity patterns.
Cookies and Advanced Tracking Technologies: We and our authorized service providers utilize various sophisticated methods and technologies to collect, store, and analyze information about your interaction with our website and services to continuously improve our offerings and enhance your user experience. The comprehensive tracking technologies we employ include HTTP cookies, secure session cookies, persistent identification cookies, web beacons and pixel tags, embedded JavaScript tracking scripts, ETags and entity tags, advanced browser fingerprinting techniques, device recognition technologies, and cross-device tracking capabilities. Many modern browsers allow you to restrict, limit, or completely block cookies and similar tracking technology. Please note that restricting or blocking these technologies may significantly impede your use of our website and limit access to certain features and functionality.
Transactional and Subscription Information: When you purchase any of our monitoring plans, upgrade or downgrade your subscription, or cancel your account or services, we collect comprehensive information about these transactions, including detailed plan specifications and features, complete purchase price and payment terms, precise date and time of transactions, payment method used, billing cycle information, renewal dates, cancellation reasons and feedback, and refund processing details. We partner with secure third-party payment processors to safely collect and process your sensitive payment information in accordance with industry standards.
Monitoring Data We Collect From End Users
Through our monitoring software installed on organizational devices, we collect comprehensive data about End User activities as authorized by our Customers. This monitoring data includes:
System Performance Data: CPU utilization patterns, memory usage statistics, disk space consumption, network bandwidth utilization, system uptime and downtime events, hardware performance metrics, and overall system health indicators.
User Activity Information: Application usage patterns and duration, website browsing history and time spent on sites, active versus idle time tracking, mouse movement patterns and click tracking, keyboard activity and typing patterns, screen capture data when enabled, and productivity measurement metrics.
Security and Compliance Data: Login and logout timestamps, failed authentication attempts, access to restricted files or applications, policy violation incidents, security alert triggers, and audit trail information for compliance purposes.
Network Activity Information: IP address tracking and geolocation data, VPN usage detection, network traffic volume and patterns, external device connections, file transfer activities, and communication application usage.
Information We Receive From Other Sources
If you are a Website Visitor, Customer, or End User, we may collect information about you from various non-affiliated third-party sources, for example, where you have provided explicit permission to those third parties to share your information with us, you have made certain information publicly available online, third parties recommend or suggest that we contact you for legitimate business purposes, or in connection with business transactions that you initiate with us, such as through credit verification services or business directory services.
Information we collect from these external sources may include contact information such as your professional name, company affiliation, job title, business mailing address, phone numbers, fax numbers, and professional email addresses, information about products or services you have expressed interest in, detailed information about your company including industry classification, company size, and business focus areas, and publicly available professional profile information from business networking platforms.
HOW WE USE YOUR INFORMATION
We use the information we collect from Customers, Website Visitors, and End Users for the following comprehensive purposes:
Service Delivery and Management
Provide, maintain, assess, and continuously improve our monitoring services and software capabilities
Process transactions, subscriptions, and billing activities, and send related information including confirmations, receipts, invoices, customer experience surveys, and service-related notices
Deliver technical support, security alerts, and administrative communications, and respond to your comments, questions, and support requests
Monitor and analyze usage trends, performance patterns, and user activities in connection with our services to optimize functionality
Customize and tailor your experience with our website and services based on your preferences and usage patterns
Security and Compliance
Detect, investigate, and prevent security incidents, unauthorized access attempts, and other malicious, deceptive, fraudulent, or illegal activities
Protect the rights, property, and safety of VD Custodian, our Customers, End Users, and the general public
Debug and identify technical issues to repair errors in our services and improve overall system reliability
Comply with our legal, regulatory, and financial obligations under applicable laws and industry standards
Maintain comprehensive audit trails and compliance documentation as required by regulatory authorities
End User Data Processing
We use monitoring data collected from or about End Users specifically to provide comprehensive workforce monitoring services to our Customers, analyze productivity and security patterns, maintain system performance and reliability, detect potential policy violations or security threats, generate detailed reports and analytics for organizational decision-making, and ensure compliance with industry regulations and organizational policies. We may also process End User data that has been anonymized, aggregated with data from other organizations, and presented in a way that does not identify any individual person or specific entity. This de-identified data is used to enhance and market our services and improve overall functionality, and we will not attempt to re-identify such information except as permitted by applicable law.
HOW AND WITH WHOM WE MAY DISCLOSE YOUR INFORMATION
We disclose personal information in the following specific circumstances or as otherwise described in this Data Protection Policy:
To our trusted vendors, service providers, and professional consultants that require access to perform essential services for us, such as specialized companies that assist us with web hosting, payment processing, fraud prevention, customer service, marketing and advertising, data analytics, and technical support
To certain authorized business partners to better serve our Customers, including authorized distributors and resellers, managed service providers, implementation partners who assist with deployment and integration into your existing environment, and certified training delivery partners in specific geographic locations
If we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements
If we believe your use of our services is unlawful or inconsistent with our Terms of Service, this policy, or other applicable agreements and policies, or it is necessary to protect the rights, property, and safety of VD Custodian, our Customers, End Users, the public, or other parties
To our legal counsel and other professional advisors to obtain legal advice or otherwise protect and manage our business interests and legal obligations
In connection with significant business transactions involving our company, we may transfer some or all personal information in our possession to a successor organization in the event of, or during negotiations for, a merger, acquisition, bankruptcy, or other sale or transfer of all or a portion of our business assets
With your explicit consent or at the direction of our Customers who have authorized such disclosure
DATA RETENTION
We will retain your personal information while you maintain an active relationship with VD Custodian, which may include but is not limited to: registering for an account or trial, subscribing to our newsletters or marketing communications, logging in to our monitoring services, purchasing products or services from us, or creating, editing, or posting content through our services. We retain this personal information for as long as is necessary for the specific purpose or purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations, for audit and financial record-keeping requirements, to resolve disputes and enforce our agreements, and for other business purposes explained in this Data Protection Policy. End User monitoring data retention periods are determined by our Customers' specific requirements and applicable legal obligations.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location and applicable privacy laws, you may have various rights regarding your personal information:
Communication Preferences
If you are a Customer or have subscribed to our communications, you can update your communication preferences at any time through our email subscription center or account settings. If you receive marketing communications from us by email, you may opt out of receiving future marketing emails by following the unsubscribe instructions provided in those communications. Please note that we may still send you essential communications relating to transactions you initiate, your customer account, or our ongoing business relationship that are necessary for service delivery.
Access and Data Portability Rights
You may have the right to access, review, and obtain copies of certain personal information we maintain about you. You may also have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider. To exercise these rights, please contact us using the information provided in the Contact section below.
Correction and Deletion Rights
If you believe that personal information we maintain about you is inaccurate, incomplete, or outdated, you may have the right to request that we correct or update such information. In certain circumstances, you may also have the right to request that we delete personal information about you. Please note that we may need to retain certain information for legal compliance, audit purposes, or to complete transactions you have requested.
INTERNATIONAL DATA TRANSFERS
VD Custodian is headquartered in the United States and operates globally with service providers and partners located in the United States and other countries worldwide. Therefore, we and those who perform work on our behalf may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. Where required by applicable law, we provide adequate protection for the transfer of personal information in accordance with legal requirements, such as by obtaining your explicit consent, relying on the European Commission's adequacy decisions, executing Standard Contractual Clauses, or implementing other appropriate safeguards. You may request access to copies of these Standard Contractual Clauses by contacting us using the information provided below.
CONTACT INFORMATION
For questions about this Data Protection Policy, to exercise your privacy rights, or to contact our Data Protection Officer: